DeepL account – Terms and Conditions
DeepL SE, Maarweg 165, 50825 Cologne, Germany ("DeepL") specializes in machine translation services and offers the online translation service deepl.com. In addition to the paid DeepL Pro subscription, DeepL offers to create a customer account for business or private purposes. In this case, the Customer may use the Products of DeepL in accordance with these DeepL account Terms and Conditions ("Terms and Conditions") without being obliged to make any payment.
These DeepL account Terms and Conditions are available at https://www.deepl.com/pro-license?tab=free-accounts and can be downloaded and printed by the Customer. DeepL does not save this agreement text after conclusion of the contract.
1 Definitions
1.1 "Agreement" refers to the contract between the Customer and DeepL regarding the use of the Products in accordance with these Terms and Conditions.
1.2 "Business days" are the days from Monday to Friday, excluding public holidays in North Rhine-Westphalia, Germany.
1.3 "Characters" shall have the meaning as set out in the definition for “Number of Characters”.
1.4 "Content" refers to text sent by Customer to DeepL Translator as specified in the Service Specification in order to have it processed by the machine translation infrastructure operated by DeepL.
1.5 "Customer" refers to the person or entity that uses the Products or services as a contractual partner of DeepL.
1.6 "DeepL Translator" refers to the basic version of DeepL's online translation service, which provides Customer with a user interface to the Translation Services as set forth in the Service Specification through various front ends (e.g., the deepl.com website and the DeepL apps).
1.7 "Number of characters" refers to the number of characters of the content transmitted to the DeepL translator, based on the character encoding used. For the avoidance of doubt, multibyte encoded characters count as a single character.
1.8 "Processed Content" refers to all Content that has been processed using the DeepL Translator.
1.9 "Products" refers to the customer account and the DeepL Translator, excluding test functions.
1.10 "Register Button" refers to the clearly marked button in the online registration process that completes the registration process (e.g., labeled as “continue”, “register” or similar).
1.11 "Service Specification" refers to the list of the functionalities and specifications of DeepL Translator, as set forth in the registration process upon conclusion of this Agreement.
2 Subject of the Agreement
2.1 Subject to these Terms and Conditions and the Service Specification, DeepL provides Customer with access to the Products in accordance with the Service Specification for the term of this Agreement.
2.2 The Customer is not obliged to make any payment for access to and use of the Products.
3 Services of DeepL
3.1 General
3.1.1 DeepL provides Customer with access to the Products within the term and the scope of this Agreement including the Service Specification.
3.1.2 The connection to the Internet, the maintenance of the network connection and the procurement and provision of the hardware and software required for the use of the Products are not the subject to this Agreement. In order to be able to use the Products, Customer must therefore take responsibility for providing Internet access and all technical devices required for this purpose and bear the charges incurred in this connection themselves.
3.1.3 DeepL is free to provide customers with additional functions in alpha or beta versions on a test basis ("test functions"). These test functions are marked as such or as alpha or beta. Test functions are not the subject of this agreement. DeepL may make them available voluntarily to all or individual customers and the Customer is not obliged to make any payment for the use of test functions. Test functions are intended for test use by the Customer and evaluation by DeepL. They are not final products or features and may contain bugs or other inaccuracies. DeepL can change, adapt or discontinue the test functions at any time.
3.1.4 Further services, including but not limited to consulting, individual development or implementation or training services, shall only be owed by DeepL after express written agreement.
3.1.5 DeepL is entitled to subcontract third parties to fulfil its contractual duties in whole or in part.
3.2 Changes to the Products
3.2.1 DeepL can modify and change the Products and their range of functions beyond what is necessary to maintain the Products in conformity with the contract if a valid reason requires these modifications. There is a valid reason if the modifications are necessary (i) to ensure compliance with changes in relevant legislation or case law, (ii) to implement changes to the technical requirements, e.g., a new technical environment or other operational reasons, or (iii) to adapt the Products to changing market conditions, such as increased user numbers, or if the modifications or changes are beneficial to Customer, e.g., to make the Products more user-friendly or improve their security.
3.2.2 Modifications to the Products and their range of functions in accordance with Section 3.2.1 are made without additional costs to Customer.
3.2.3 If a modification relates exclusively to time-critical security updates, extensions of functions, only insignificant components of the Products (such as design or presentation changes) and if it is not a Negative Change within the meaning of Section 3.2.4, , DeepL will inform Customer about the modification within the customer account in a clear and comprehensible manner. In all other cases, DeepL will inform Customer of the respective modification to the product in a clear and comprehensible manner at least two (2) months in advance by means of a message by e-mail (“Change Notice”). The Change Notice contains the features and the time of the modification as well as – in case of Negative Changes – the rights of Customer and legal consequences of his silence as described in Sections 3.2.4 and 3.2.5 below.
3.2.4 If a modification impacts Customer’s ability to access or use the Products in more than a minor way (“Negative Change”), Customer has the right to terminate the Agreement free of charge with a notice period of 30 days. To exercise the right of termination, the customer should contact DeepL via [email protected] and state the reason for the termination.The period begins with the receipt of the Change Notice by Customer. If the modification is made after Customer has received the Change Notice, the period shall only start to run once the modification has been made. The right to terminate the Agreement does not apply if the accessibility or usability of the Products without the modification is maintained free of charge.
3.2.5 Negative Amendments to the Products shall be deemed to have been approved if the Customer does not object to them by exercising its right of termination pursuant to section 3.2.4. DeepL shall specifically draw the Customer's attention to this legal consequence in the Amendment Notification.
3.2.6 These Terms and Conditions shall apply mutatis mutandis to any modifications and to the Products in their modified state.
4 Availability
4.1 DeepL shall provide an annual average of 97% uptime availability for the Products. The availability calculation excludes any downtime for planned maintenance work as well as service interruptions which are beyond DeepL’s control, including but not limited to short-term and undue increase in the number of translation requests by Customer which requires an unplanned increase in system capacity.
4.2 Subject to the exceptions in Section 4.1, availability shall be calculated as the number of hours the Products are functional, divided by the total number of hours within the respective calendar year.
4.3 Unavoidable downtime due to planned maintenance work shall be electronically notified to Customer in good time in advance (e.g., by e-mail).
5 Conclusion of the Contract
5.1 The Customer makes a binding offer to register to use the Products by providing all the information marked as required for registration, entering a valid e-mail address and a password that meets the requirements specified therein, and clicking on the Register Button ("Application for Registration"). Until clicking on this button, the Customer can cancel the registration process at any time or change the information provided by deleting, adding or correcting the information provided in the various fields or by closing his web browser or tab. After completing the registration process, the Customer can change the information provided in the customer account at any time.
5.2 The contract is entered into when, after clicking on the Register Button, the following page is successfully loaded and the message "Your DeepL Account has been created" appears ("Conclusion of Contract").
5.3 DeepL provides the services immediately after the Conclusion of Contract.
5.4 The contract can be concluded in English or German.
6 Copyright and Intellectual Property
6.1 DeepL grants Customer a non-exclusive, non-transferable, non-sublicensable worldwide right to use the Products for its internal intended purpose for the term and within the scope of this Agreement.
6.2 DeepL grants Customer a non-exclusive, non-transferable, non-sublicensable worldwide right to use the provided support materials (if any) for the term and within the scope of this Agreement, in particular to reproduce them and provide them to contractors to the extent required for the intended use of the Products.
6.3 DeepL grants Customer a non-exclusive right to use the code samples (if provided) for educational and internal development purposes without limitation as to time or location, including without limitation to reproduce, modify and create derivative works of the code samples and to use, sublicense or distribute such derivative works without limitation.
6.4 All rights not expressly granted, in particular the rights of processing, distribution, public disclosure and/or other exploitation of the Products are reserved by DeepL. The provisions of Sections 69d and 69e German Copyright Act ("UrhG") remain unaffected.
6.5 All rights with respect to the Content and Processed Content shall remain with Customer. However, the Customer grants DeepL the non-exclusive worldwide right to use the Content and Processed Content for the provision of the Services and for the training of DeepL's neural networks. In particular, Customer grants DeepL the right to store, modify, process, translate and transmit the Content and Processed Content and to sublicense the foregoing rights to any subcontractors to the extent necessary to provide the Services set forth in the Agreement or to train DeepL's neural networks.
6.6 DeepL does not assume any copyrights to the translations made by Customer using the Products. In the event that the translations made by Customer using the Products are deemed to be protected under copyright laws to the benefit of DeepL, DeepL grants to Customer, upon creation of such translations, all exclusive, transferable, sublicensable, worldwide perpetual rights to use the translations without limitation and for any existing or future types of use, including without limitation the right to modify the translations and to create derivative works.
7 Obligations of the Customer
7.1 General
7.1.1 All information provided by the Customer for registration or in his customer account must be complete, correct and truthful. The Customer has to keep all information of the customer account up to date.
7.1.2 Customer may use the Products solely for the purpose agreed between the parties and only in accordance with applicable laws. In particular, Customer may not and will not allow third parties to use the Products, translations created using the Products or other data, information or services provided by DeepL for any of the following purposes, unless expressly authorized by DeepL in written form:
a) to translate or otherwise process personal data with the Products provided by DeepL - this is only permitted in the course of a DeepL Pro subscription and after having concluded a data processing agreement with DeepL;
b) in connection with or for the purpose of operating critical infrastructure, such as electrical power stations, military or defense equipment, medical appliances or other equipment whose failure or impairment would result in unforeseeable economical or physical damage, including, but not limited to, critical infrastructure in terms of the European Directive 2008/114/EC;
c) for any illegal activities, including development of any applications infringing any third-party rights or any other applicable laws or regulations;
d) for spamming or any other unsolicited advertising;
e) to perform benchmark or other capacity testing of DeepL’s technical infrastructure;
f) to create a similar product, service or API whose primary purpose is to provide machine translation services, including but not limited to bilingual/multilingual dictionaries;
g) to develop, market or train a machine translation algorithm;
h) to transmit any data to DeepL which may not be transmitted to or processed by DeepL due to data protection laws, contractual or statutory confidentiality obligations, export restrictions or other statutory provisions or third-party rights.
7.1.3 Customer is obligated to keep the access credentials provided by DeepL secure and will not disclose them to any third parties unless required for the contractually intended and permitted use of the Products. Customer is not entitled to repackage or resell access credentials or its access to the Products to any third parties unless expressly agreed upon otherwise. Customer is obliged to inform DeepL immediately if there is any reason to suspect that the password has been disclosed to unauthorized third parties or third parties have otherwise obtained unauthorized access to it.
7.1.4 Customer is obligated to observe all legal requirements for the collection, processing and use of data which is transmitted to and processed by DeepL for Customer in connection with the provision of its services under this Agreement. This also includes export control laws and regulations.
7.1.5 Customer shall indemnify DeepL from any and all third-party claims including the necessary expenses for legal defence, asserted against DeepL due to a culpable violation of this Agreement by Customer. If third parties should assert such claims against DeepL, DeepL shall inform Customer about the asserted claims without undue delay and leave the defence at the discretion of Customer or undertake it in cooperation with Customer. DeepL shall not settle or recognise claims of third parties without Customer’s consent which shall not be unreasonably withheld or delayed. DeepL shall be entitled to request a reasonable advance for the incurred legal defence expenses to be anticipated. The indemnification shall accordingly apply to fines or other regulatory or judicial orders and claims.
7.1.6 In the event that Customer uses third party applications to access the Products, Customer shall comply with the relevant usage policies, if any, set forth by the Provider.
7.2 DeepL Translator
In addition to Section 7.1, the following shall apply to the DeepL Translator:
Customer shall not be allowed to access and control the DeepL Translator through automated procedures which may cause an increased number (exceeding usual human behavior) of requests to the DeepL Translator.
8 Term and Termination of this Agreement
8.1 The Agreement is concluded for an indefinite period of time.
8.2 Customer may terminate the Agreement at any time by sending a notification of termination by e-mail to [email protected].
8.3 DeepL may terminate the Agreement at any time with one week's notice. DeepL may terminate the Agreement in particular if Customer has not used the Products for a longer period of time.
8.4 The statutory right of termination for good cause remains unaffected.
8.5 DeepL is entitled to temporarily block the Customer's access to the Products,
- in the event of a severe, persisting, imminent or repeated material breach of these Terms and Conditions, in particular an obligation set forth in Section 1 or
- provided that DeepL has factual indication of an automated use of the DeepL Translator according to Section 2.
DeepL is furthermore entitled to temporarily block Customer's access to the Products if (i) the blocking is necessary for technical reasons, or (ii) DeepL is obliged to block the Customer’s access by law or by judicial or regulatory order.
DeepL shall notify Customer of any blocking along with the underlying reasons for such blocking no later than one Business Day before the blocking comes into effect in text form and shall allow the Customer to state its position on the blocking, provided that such notification and/or waiting for the Customer’s statement is reasonable considering the interests of both parties and is compatible with the intended purpose of the blocking.
Notwithstanding further rights under this Agreement, DeepL shall restore access within a reasonable period of time if the breach does not continue, is no longer imminent, or Customer has provided a binding statement that the breach will not be repeated or if the technical or legal cause for the blocking no longer exists.
8.6 For Products with a maximum monthly usage cap, DeepL will only allow the contracted number of characters (as described in the Service Specification) to be translated within a billing period. Once the monthly usage limit is reached, Customer will no longer be able to use the Products, unless a product with a higher number of characters has been purchased (if available).
9 Right to withdraw from the contract
If Customer is a consumer in terms of Section 13 German Civil Code ("BGB"), he shall have the following right of withdrawal (also available at https://www.deepl.com/pro-revocation.html):
Right of withdrawal
You have the right to withdraw from this Agreement within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of this Agreement.
To exercise the right of withdrawal, you must inform us (DeepL SE, Maarweg 165, 50825 Cologne, Germany, [email protected]) of your decision to withdraw from this Agreement by an unequivocal statement (e.g., a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this Agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of this Agreement.
Model withdrawal form
To DeepL SE, Maarweg 165, 50825 Cologne, Germany, [email protected]:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following Service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
(*) Delete as appropriate.
10 Warranty and Liability
DeepL provides warranty and liability according to the applicable statutory rights.
11 Amendments of these Terms and Conditions
11.1 DeepL reserves the right to modify and adapt this Agreement with effect for the future if there is a valid reason for the modification and if the said modifications are reasonable considering the interests of both contracting parties. A valid reason especially exists in case of a significant disruption of the equivalence relationship of the Agreement which had been unforeseeable for DeepL at the date it entered into the Agreement, is required because of technical or legal modifications or in order to integrate new features which are additionally provided after having entered into the Agreement and which require contractual regulations. The modification of a major contractual obligation ("Hauptleistungspflicht"), except for changes to the Products or their functionality as described in Section 3.2, shall be excluded.
11.2 DeepL will submit the modified terms and conditions in text form to Customer at least eight weeks before they are planned to come into force and will make a separate reference to the new provisions and to the date of their entry. DeepL will grant Customer a reasonable duration of time of at least eight weeks in order to make the declaration about whether the Customer accepts the amended terms and conditions for the further use of the Products. If no declaration is made within this period, which shall commence running from the receipt of the notification in text-form, the modified terms and conditions shall be deemed as stipulated. DeepL shall separately advise Customer at the commencement of the notice period as to this legal consequence, i.e., the right of objection, the objection period, and the consequences of a failure to object. In case the Customer objects to the modification within the said period, the Agreement may be terminated by either party without notice in the event the adherence to the agreement is unreasonable after having weighted the interests of both parties.
12 Mandatory information on consumer dispute resolution
The EU Commission provides an online platform for online settlements (OS platform). It can be accessed at https://ec.europa.eu/consumers/odr/. DeepL is neither willing nor obliged to participate in a dispute settlement proceeding before a consumer arbitration board.
13 Final Provisions
13.1 Terms and conditions of Customer shall not be part of this Agreement, unless DeepL has expressly agreed in written form. These Terms and Conditions do not affect any other existing contracts between the Customer and DeepL.
13.2 This Agreement shall be exclusively governed by the law of the Federal Republic of Germany excluding CISG and conflict of law provisions. In the event that Customer is consumer in terms of Section 13 German Civil Code ("BGB"), mandatory statutory consumer regulations according to the law of the country where the consumer has his habitual residence shall remain unaffected.
13.3 The exclusive legal venue for all disputes resulting from or in connection with this Agreement is Cologne, provided that the contracting parties are business people ("Kaufleute"), or that Customer has no general legal venue in Germany or in another EU Member State, or its permanent residence has moved to a foreign country after these Terms and Conditions have entered into effect, or the residence or habitual domicile is not known at the time that the complaint was filed. Otherwise, the place of jurisdiction shall be determined in accordance with the statutory regulations.
Last modified: February 2023
DeepL Translator (via DeepL account) – Service Specification
The DeepL translator, which can be accessed via the DeepL website or the DeepL apps, allows to input texts and receive their corresponding machine translations. The Customer wishes to utilize the DeepL Translator via the DeepL Account for business or private purposes. In order to allow the Customer to make such use, the Customer is granted access to the DeepL Translator via the DeepL Account in accordance with and to the extent of the above Terms and Conditions and this Service Description.
Currently, the following source languages (language of the text to be translated) are supported:
- BG (Bulgarian)
- CS (Czech)
- DA (Danish)
- DE (German)
- EL (Greek)
- EN (English)
- ES (Spanish)
- ET (Estonian)
- FI (Finnish)
- FR (French)
- HU (Hungarian)
- ID (Indonesian)
- IT (Italian)
- JA (Japanese)
- KO (Korean)
- LI (Lithuanian)
- LV (Latvian)
- NL (Dutch)
- NO (Norwegian)
- PL (Polish)
- PT (Portuguese)
- RO (Romanian)
- RU (Russian)
- SK (Slovak)
- SL (Slovenian)
- SV (Swedish)
- TR (Turkish)
- UK (Ukrainian)
- ZH (Chinese)
and the following target languages (language into which you want to translate):
- BG (Bulgarian)
- CS (Czech)
- DA (Danish)
- DE (German)
- EL (Greek)
- EN-GB (British English)
- EN-US (American English)
- EN (English) (unspecified variant for backward compatibility; please select EN-GB or EN US instead)
- ES (Spanish)
- ET (Estonian)
- FI (Finnish)
- FR (French)
- HU (Hungarian)
- ID (Indonesian)
- IT (Italian)
- JA (Japanese)
- KO (Korean)
- LI (Lithuanian)
- LV (Latvian)
- NL (Dutch)
- NO (Norwegian)
- PL (Polish)
- PT-PT (Portuguese) (all Portuguese varieties excluding Brazilian Portuguese)
- PT-BR (Brazilian Portuguese)
- PT (Portuguese) (unspecified variant for backward compatibility; please select PT-PT or PT-BR instead)
- RO (Romanian)
- RU (Russian)
- SK (Slovak)
- SL (Slovenian)
- SV (Swedish)
- TR (Turkish)
- UK (Ukrainian)
- ZH (simplified Chinese)
Compared to the DeepL Pro Products (overview available here), the DeepL Translator is provided to the Customer on a more limited basis with regard to features and usage limits. In addition, browsers, their Javascript execution environment, and the HTTP transmission techniques used may impose technical limits. DeepL Translator will try to notify the Customer about possible performance issues.
Within certain usage limits, the DeepL Translator also enables Customer to translate whole documents in various formats (e.g., .docx, .pptx, .html, .txt, .pdf). The ability to translate documents is subject to the ability of DeepL to correctly read and translate the documents, which can't be guaranteed. If Customer uses the DeepL Website for the translation of documents, he will be able to translate one file at a time. If Customer uses the desktop apps, he can translate several files at the same time, provided the same target language is selected.