Loyalty-building multilingual customer experience
Equip your employees to deliver personalized, memorable customer service, with relevant and intelligent writing suggestions, and instantly accurate translations for every customer experience platform.
Speak every customer's language
Create unforgettable experiences by interacting with customers in their chosen language across all platforms.
The right words, right away
Empower employees with smart, relevant writing suggestions for clear, quick, and confident communication.
Deliver multilingual customer service through every channel
- The DeepL Language AI delivers nuanced, human-sounding translations in more than 30 languages
- The DeepL API embeds instant translations in every customer experience channel, from email to chatbots, with support for employees in-store as well as those in call centers and online
- With DeepL’s unique glossaries, you define how to translate key words and phrases, so your team can effortlessly speak with one brand voice, in every language
Help employees communicate clearly and quickly
- DeepL delivers AI writing suggestions within Microsoft 365, Google Workspace and web browsers, so your team can always find the right words, right away
- Select style and tone to fit your brand voice, your customer and your situation, whether you’re responding to a review, or resolving customer issues
- Automatic grammar and spelling corrections to cut out errors, enhance trust, enable speedier responses and free your team to focus on solving problems
Deliver leading customer service in every market
"The railway industry is rife with technical terminology, and Deutsche Bahn needed a way for employees speaking many different native languages and working in hundreds of different professions—from engineers and conductors to customer service representatives—to communicate clearly with each other while accounting for industry-specific jargon, dialects, and idioms."
"One place we have been able to use AI is a software called DeepL, which does basically flawless translations in a number of languages. We operate in more than 20 languages, and that can be quite complex. So, now we communicate entirely in English internally and have DeepL Translate for our external communications, like for dispute management or customer service."
Keep your customer promises with industry-leading privacy and security
Protect your business and customer data with the highest standards of privacy and security, fully compliant with GDPR and ISO27001, and SOC 2 Type II attested:
- Single Sign-On (SSO) for secure access control, ensuring only the right people have access to your DeepL account
- Proprietary server infrastructure with EU data residency
- Data is never stored without consent, and never used to train DeepL’s own models
Build loyalty and grow your business with Language AI
Coordinate customer experience across your support team
Get instant DeepL translations within email and all of your internal communications platforms, so you can communicate with every team member in their first language.
Make it easier for everyone to buy from you
Intuitive, responsive customer support advice that’s fluent in more than 30 languages and available to every customer, instantly.
Hit the ground running in new markets
Support global expansion for your business, with Language AI on hand to deliver language-personalized experiences from the start.
Ready to elevate your customer service?
Experience the power of DeepL's Language AI. Enhance your customer service with unrivaled translations and writing assistance that create personalized, memorable interactions, driving customer loyalty.
